OpenDocMan Questions – User FAQ

OpenDocMan DMS was designed to use MySQL.

There are a couple of reasons why a file you are trying to upload is failing due to file size restrictions. OpenDocMan has its own maximum file size setting which you can edit in the Admin->Edit Settings page. There may also be a need to re-configure your PHP server in order to accept larger files.
php.ini settings:
upload_max_filesize = 10M
post_max_size = 10M

OpenDocMan was created to run on Apache web servers, but we have many users that have successfully installed OpenDocMan on Microsoft IIS servers. Yes.

OpenDocMan is platform independent. What that means is it will run on any operating system (Linux, Unix, Windows, Mac,etc.) as long as that operating system can run PHP, MySql, and a web server.

In order for OpenDocMan to work properly you must make sure that you configure the "dataDir" value with a valid file path. This file path should be outside of the opendocman install folder and must be readable and writeable to the web server. If you are getting this message then you need to check these items.

Places to look for installation help:

• Installation documentation
• Community Support Forum
• Installation Assistance Service

• PHP 5
• MySQL 5
• Apache or IIS

You may refer to our online installation documents or read the /docs folder inside the file archive.

OpenDocMan was designed specifically to prevent files from being edited at the same time. Once a file has been checked out, that file will be unavailable for checkout until the file is checked in again.

In order to have that functionality you would need to download and install the InExp plugin from our plugins page.

Due to all the differences in the way systems handle mime types in files, you may encounter a mime-type that the default installation does not recognize. You can use the Admin->Edit File Types tool to add a new file type to the system. Look at the message you receive from the upload error, there should be a mime-type listed on that pages (ex. application/pdf). You would need to add that as an allowed file type.

View is a permission level that will allow the user to see the file in their file list, but they will be unable to download the file for viewing.

Read is a permission level that will allow the user to see and download the file.

The OpenDocMan User Defined Fields (UDF) feature provides a way of adding custom meta information to your files.

For example, lets say you wanted to categorize each of your files into a color. You would create a new UDF (Select List, Text Field, Radio, Sub-select) which would contain a list of all the colors you want to be able to choose from. Once you create the UDF your new option will appear on the Add File and Edit File forms.

You would set them to have "Read" permissions:

View = they see the file in the list but cannot download
Read = they can download it
Modify = they can check-out/check-in the file
Admin = they can modify the file settings

When the file is checked-in, and it goes through the reviewer, the reviewer can select to email ALL, email department, email specific users.

I think what you are asking is, can you prevent the file from being "read" when it is checked out? No. But thats what plug-ins are for. 😉

No, once a file is checked-out, it is not able to be checked out again until it is checked-in. It can be read, but not changed.

A "Reviewer" is able to approve documents for any departments that they are a reviewer for. When you set up a new user and you want them to be able to review documents you simple select the Reviewer checkbox, then select the departments they may review files for.

Opendocman has the ability to be configured to use any valid file type by utilizing MIME types. For more information visit this site:

http://www.ltsw.se/knbase/internet/mime.htp

In order to check-in a document you must first have checked the document out. Then you may visit the document details page and click on the check-in button.

Yes, we offer a 30-day money back guarantee. This does not include setup or domain fees however.

You can make payment or view your billing history through our full-featured account management site located at https://web1.logicalarts.net/cms. Most customers are set up for automated payments.

No, you can use a sub domain name in the form of subdomain.odmhosting.com. To best utilize our hosting service you should either register a new domain name, or transfer your current domain.

Although our systems are capable of instant account creation we do not have this in operation, this is due to the need to manually clear every order to avoid unauthorized orders. This means all accounts are setup once verification has been completed, usually around 24 hours after you place the order. If you order over a weekend it may be that the account is not operational until the Monday morning.

Upgrades can be easily added to your account through our online account center.

We will reach out to you with upgrade instructions.

We offer email and phone support for all our hosting and annual support clients. Requests are answered within 6 hours but are usually answered within minutes.

Yes! We offer OpenDocMan hosting through our ODMHosting service.

We offer email and phone support for all our hosting and annual support clients. Requests are answered within 6 hours but are usually answered within minutes.

We can provide you with custom programming for your OpenDocMan installation. Please contact us for a quote.

You can purchase our Annual Support plan that will provide you with installation, troubleshooting, patches, and minor customization assistance.